Warranty Policy

WARNING

• LOOK products are designed and optimized to be used by cyclists who weight no more than 100 kg (220.5 lbs)
• Before you begin your ride, familiarize yourself with the operation of your new pedals.
• Practice engaging and disengaging, or « clipping » your feet in and out of the pedals, while stationary, and mentally train yourself to clip your feet out at each stop, or in other situations during which you may need to stabilize yourself with one foot on the ground. For your safety and that of those around you, after an impact or a crash, we strongly advise you to change the handlebar and stem. These two parts are important components that must not be neglected.

AVOID ACCIDENTAL DAMAGE OF THE BICYCLE

Do not tighten the framework during transport or maintenance work. Clamping devices such as those that are located on a mounting foot or a bike carrier can damage the paint, or even crack, squash or break the tubes of the light high-performance bike frames. To hold the bike during the repairs, tighten the saddle post. To hold the bike when it is transported by car, attach the bike by the wheels or the ends of the fork.

LIFESPAN – WEAR – INSPECTION REQUIRED

The life of LOOK components depends on many factors, such as how they are used and the physique of the cyclist. Impacts, falls, or any general improper, rough or inappropriate use may compromise the structural integrity of the components and significantly reduce their life expectancy. Some components are also subject to wear over time. Have your bicycle inspected regularly by an authorized LOOK retailer to verify the absence of cracks, to look for any deformation and/or signs of fatigue or wear. If an inspection reveals deformities, cracks, signs of impact or stress marks, no matter how small, immediately replace the component in question. Components that have experienced excessive wear must also be replaced immediately. How often an inspection is performed depends on many factors, check with your authorized LOOK dealer. The components to be replaced must be done so by an authorized LOOK retailer. The list of replaceable components is available at any authorized LOOK retailer.

PLEASE READ CAREFULLY BEFORE USING

Cycling is a dangerous activity by nature, and mountain biking (MTB) in particular. To reduce the risk of injury, be sure to maintain your bicycle properly, and to install and adjust all components correctly. While practicing the sport of cycling, always wear a helmet, and know and respect the rules of the road. Beware of the dangers of the road and traffic. Learn about the laws currently in force in the country where you are located. If you ride at night, it is not enough to see, but vital to be seen by motorists. Standard reflectors are not sufficient and cannot replace front and rear lights. Wearing reflective clothing is strongly recommended and potentially mandatory in some countries.

YOUR BICYCLE WILL NOT LAST FOREVER

Bicycles are not indestructible, and as with all mechanical things, each part of your bicycle has a limited useful life affected by wear, fatigue, stress, exposure and other factors. Impacts, overloading and other stresses also can cause damage and lead to failure. Some parts can be damaged by fatigue – low forces which over time can cause failure. Some parts simply wear out.

Your bicycle can be damaged in a crash, by using it in conditions for which it was not built, or if other forces are applied that exceed the limits of your bicycle. Not all damage is visible, but if your bicycle has damage, even normal loads or impacts can cause catastrophic failure, causing loss of control, serious injury or death.

If your bike has been involved in a crash, if it has been used in conditions for which it was not built, or if it has been subjected to any kind of overload, even if it looks ok, do not ride it until it has been inspected by a qualified professional bicycle mechanic.

If the design life or capacity of a component has been exceeded, it may fail suddenly and catastrophically, causing loss of control, serious injury or death.

The useful life of a part may vary depending upon its design, materials, use and maintenance. Lightweight parts on modern bicycles are built to be strong, but they require regular maintenance and inspections. Any crack, scratch or change of coloring, particularly in high stress areas such as in or near the joints of a structural component (frame, forks, bars, seatpost, bolts, etc.), may indicate that the life of the component has been reached, and it should be replaced immediately. Unusual sounds or a different “feel” of your bike also may indicate trouble. Aggressive riding will increase fatigue and stress on your bicycle, and can shorten its useful life.

Have your bicycle inspected and maintained regularly by a qualified professional bicycle mechanic. Your bicycle dealer is the best source of care and information for your bicycle. The more you ride – and the harder you ride – the more frequently you should have your bicycle professionally inspected and maintained. Read your owner’s manual for recommended service intervals and procedures.

Continuing to ride your bike with a broken or damaged component, such as a spoke or any other part of the bike that carries loads, can put extraordinary stress on other components and cause them to fatigue prematurely. Components suffering from stress fatigue can fail suddenly and catastrophically, causing loss of control, serious injury or death. If your bike has any broken or damaged parts, do not ride it until all parts are repaired or replaced by a qualified professional bicycle mechanic.

Some riders may experience higher rates of equipment breakage than others, particularly male riders who are heavy or who have an explosive or aggressive riding style. Large or wide feet and excessive supination of the feet/ankles have been associated with pedal breakage. Supination can in some cases be corrected with orthotics or wedges between your shoe and cleat – see a specialist for assistance.

Riders who have experienced broken pedals, frames or other components in the past are more likely than others to break them again, and such riders are strongly urged to consider purchasing heavier equipment that is better able to carry their loads, evaluate and modify their riding style and/or fit adjustments, and in all cases have their equipment professionally inspected and maintained frequently.

Regular inspection and proper maintenance are important for your safety and the lifespan of your bicycle.

A bicycle and its components that are poorly maintained can break or malfunction, which could lead to an accident in which you could be killed, seriously injured or paralyzed.

IMPORTANT

As soon as the bicycle has been ridden 500 km (310 miles), you must bring it to your authorized LOOK dealer for inspection. This visit allows for the verification of all minor adjustments that will improve the security, performance, and lifespan of your new bicycle. Thereafter, it is imperative that your bicycle be maintained at least once a year by your local authorized LOOK retailer. These visits are mandatory. Failure to comply with these guidelines, or any repairs made in an incorrect or non-professional manner, renders the warranty null and void.

In addition to these visits, you should regularly check:

• The tightness of the stem clamping mechanism where it joins the fork and the handlebar
• The tightness of the water bottle cage screws
• The tightness of the chainring bolts
• The tightness of the brake bolts
• The tightness of the rear derailleur hanger screws
• The tightness of the derailleur bolts or clamp
• The tightness of the seat clamp screws where it joins the seat post
• The tightness of the seat binder bolt on the frame
• The tightness of the smaller brake parts (brake pads to brake shoes retaining screws)
• The tightness of the pedals onto the crankarms
• The condition of the cable/hydraulic housing for the brakes and derailleurs
• The absence of play in the headset and bottom bracket
• The entire transmission (chainrings, cassette, chain)
• The condition of the wheels (untrue, rim braking surface, quick release skewers/thru-axles)
• The condition/wear of all break parts (brake pads/disc brake pads, discs)
• The condition and wear of the clincher/tubular (sew-ups) tires
• For proper clincher/tubular tire inflation according to the manufacturer’s recommended pressure

Always clean your bike and its accessories with soap, or a mild detergent, and water with the help of a soft cloth. Rinse with water and dry it with a non-abrasive cloth or towel.
Do not use a high pressure cleaning device, or abrasive products.
The bicycle should be stored in a dry location (a humid environment is corrosive).
The bicycle should not be stored near a heat source.

Despite all the care taken in our manufacturing process, if a defect appears or if a repair is required, contact your local authorized LOOK dealer, who is the only one qualified to contact us, and bring them the defective product accompanied by the sales receipt, and explain what is wrong.

LOOK, through its network of authorized dealers and distributors in the country in which the product was purchased, guarantees its products against nonconformities and hidden defects(1) for a period of two years(2) from the date of purchase. (1) Hidden defects are only covered under French law. § 1641 to 1649 of the civil code. (2) Some countries or states allow a longer time limit for an implicit warranty, and/or for the exclusion or limitation of direct or consecutive damages which implies that the limit described above would not apply. This limited warranty gives you specific legal rights, but possibly other rights too, which vary according to local legislation.

COVERAGE

The warranty applies only if the product was assembled by an authorized LOOK retailer and according to the instructions provided, and if the bicycle has been maintained according to our recommendations and used properly.

This limited warranty does not apply to normal wear and tear* and to parts that have been restored or subject to repairs or improper modification or any damage caused by an accident, abusive or inappropriate use, or a lack of due diligence. Uses deemed inappropriate that would void the warranty, include spinning (stationary bicycle), jumping, stunt riding, extreme cycling, and any similar activities. The intensive use of a bicycle on a home-trainer can damage the rear triangle because it is firmly fixed to the trainer via the rear quick release. The only appeal within the limits of the LOOK limited warranty, or any implied warranty, is limited to the repair or exchange, at the sole discretion of LOOK, of all or part of the product concerned. Under no circumstances, can LOOK and its representatives or distributors be held responsible for any direct or consecutive damage, nor for any product shipping or transport costs, whether the claim is based on the contract, the warranty, a negligence or a product liability claim, including, without limitation, loss or damage to property other than the guaranteed product itself, the loss of use of the property, or any other financial loss. Regardless of the cause, neither LOOK, nor any representative or distributor, can be considered liable for any financial contribution or compensation for a product. The rights allocated by the warranty and associated benefits cannot be transferred or transmitted. LOOK’s obligations under any warranty are limited, according to the wider acceptance of the law, to those specified in this LOOK limited warranty.

This guarantee does not apply to « Special Race Service » products and/or purchased by professional or amateur teams, professional athletes, clubs, and/or via any rental program, and this exception will be enforced even if the product is new. The warranty is void if the product:

• Underwent a technical and/or structural modification, or if it has been repaired or repainted at a non-LOOK authorized repair center.
• Has been repaired and/or used with non-authorized spare parts.
• The product serial number has been removed, erased, altered or rendered illegible.

Any components, other than LOOK branded components that are mounted on our bicycles, are subject to the same legal requirements of the warranty. Any warranty claims of one of the components must be made through the concerned manufacturer or distributor. Under no circumstances, LOOK and its representatives or distributors cannot be held responsible for damages, direct or indirect, of a product not designed, manufactured and marketed by LOOK.

*The following parts are considered to sustain wear and tear from normal use: Bearings (bottom bracket, headset, hubs), housing, cables, tires, tubulars, tubes, rim strips, brake or disc brake pads, chain, chainrings, cassette, saddle.

The quality and reliability of our frames, that we control from conception to commercialization, allow us, through our authorized representatives and dealers, to propose an extended legal warranty to you, a free lifetime warranty on LOOK frames and forks purchased as of June 1st, 2017, and valid on all 2016 and subsequent models.

CONDITIONS

To validate the lifetime warranty, the bicycle must be registered within a strict deadline of 30 days from the date of purchase. The registration form must be filled in and submitted correctly. If you register your bicycle within ten days of the date of purchase, you will receive, in addition to the lifetime warranty:

• Our Crash Replacement Program
• A frame and fork safety inspection

COVERAGE

This lifetime warranty is only valid for the initial purchaser and is non-transferable. Beware, the lifetime warranty does not apply to the paint and finish, nor any components other than the frame and fork. In the context of the lifetime frame warranty, LOOK is limited to the repair or replacement, and at the sole discretion of LOOK, of all or part of the product concerned.

The quality and reliability of our pedals, that we control from conception to commercialization, allow us, through our authorized representatives and dealers, to propose an extended warranty to you, a one-year extended warranty, on LOOK pedals purchased as of June 1st, 2017, and valid on all 2016 and subsequent models.

CONDITIONS

To validate the one-year extended warranty, the pedals must be registered within a strict deadline of 30 days from the date of purchase. The registration form must be filled in and submitted correctly.

COVERAGE

This one-year extended warranty is only valid for the initial purchaser and is non-transferable. In the context of the one-year extended warranty, LOOK is limited to the repair or replacement, at the sole discretion of LOOK, of all or part of the product concerned.

If the bicycle has been subjected to an impact, fall or accident not linked to normal use, it is difficult to see one’s broken or damaged frame and to have to invest in a completely new one. For these reasons, LOOK offers you a crash replacement program for your frame and fork on all LOOK bicycles purchased as of June 1st, 2017 and valid on all 2016 and subsequent models. This program allows you to purchase a new frame and fork, at a reduced price, among the models proposed of the current year of the request.

CONDITIONS

To take advantage of the crash replacement program, your bicycle must be registered within 10 days from the date of purchase. Bring your bicycle, along with the original sales receipt, to your authorized LOOK dealer. They will handle the request with our service and warranty department, who are the only ones authorized to validate the conditions of the crash replacement program after having examined all the elements provided. Eligibility for the crash replacement program cannot exceed three years from the date of purchase, and the amount of the price reduction to be applied will be digressive according to the date of purchase. The crash replacement program is reserved for the initial purchaser and is non-transferable.

COVERAGE

Only the frame and fork are eligible for the crash replacement program. Components, wheels and accessories are not covered by the crash replacement program and thus are not eligible for consideration under the program. The retailer’s labor costs associated with the disassembly or rebuilding the bicycle, as well as any related shipping costs are the responsibility of the user. A frame and fork obtained as part of the crash replacement program cannot be the subject of a second request under the same program, but do benefit from all legal guarantees and the lifetime warranty. Frames and forks obtained via the crash replacement program will be automatically registered by LOOK.

OFFER

Once approved for the crash replacement program by our service and warranty department, you will be able to choose a frame and fork model from the current year’s product catalog. The price reductions indicated below will apply to the current manufacturer’s suggested retail price (MSRP) in your country at the time the application to the crash replacement program was processed.

• 50% within 12 months from the date of purchase
• 30% within 13 to 24 months from the date of purchase
• 10% within 25 to 36 months from the date of purchase

In the event of a collision, fall or road accident that is not related to normal use, your frame and fork may appear to be intact and functional. Unlike « metal » materials (steel, aluminum, titanium) whose damage is more visible after an impact, composite material may be damaged without it being noticeable. For these reasons, LOOK offers you a free safety inspection for frames and forks purchased as of June 1st, 2017 and valid on all 2016 and later models.

REQUIREMENTS

To receive a free safety inspection of your frame and fork, your bicycle must have been registered within 10 days from the date of purchase. Bring your bicycle, along with the original sales receipt, to your authorized LOOK dealer. They will handle the request with our service and warranty department, who are the only ones qualified to authorize the return of the frame and fork after having examined all the elements provided. The request for a free safety inspection may only be made once. This free safety inspection is reserved for the original owner and is non-transferable.

COVERAGE

Only the frame and the fork are eligible for this inspection. Only the inspection provided by our service and warranty department is free. The retailer’s labor costs associated with the disassembly or rebuilding of the bicycle, as well as any association shipping costs are the responsibility of the user.

RECOMMENDATION

For your safety, and that of those around you, after a crash or impact, we strongly advise you to change the handlebar and stem. These two parts are important components that must not be neglected.

FRAMES / BIKES

Spare parts are accessible from our authorized LOOK dealers during the period of product commercialization and available for five additional years from the end of LOOK’s commercialization period.

PEDALS

Spare parts are accessible from our authorized LOOK dealers during the product’s marketing period and available for two additional years from the end of LOOK’s commercialization period.

WARNING ABOUT COUNTERFEIT GOODS

THE USE OF COUNTERFEIT PRODUCTS IS VERY DANGEROUS AND CAN PROVOKE SERIOUS FALLS CAUSING SIGNIFICANT INJURY OR EVEN DEATH TO YOU AND THOSE AROUND YOU. LOOK products are protected by industrial property rights. Hence, in the case of purchase, use, or sale of a counterfeit product, we reserve the possibility of taking all measures that we deem appropriate in order to stop the violation of our rights and to receive compensation for the damage suffered as defined in the Clauses L613-3 to L613-6, L615-14 and L716-9.

It goes without saying that counterfeit products do not benefit from any LOOK warranty and imply the cancellation of all LOOK warranties on any valid LOOK product used in conjunction with counterfeit products. This also includes the annulment of all accidental, physical, moral, civil and physical liabilities on the part of the company LOOK CYCLE INTERNATIONAL. The vast majority of LOOK products are manufactured in our factories outside of Asia. The sale of products on exotic websites, meaning non-native or unusual in character, is therefore, likely to be illegal and the products counterfeit.

For you to avoid any fraud, and without this advice being limited, we recommend that you to be very vigilant:

• On websites offering products advertised as LOOK products at prices well below market value.
• Regarding sales by private individuals who have no proof of purchase, nor any record of maintenance and information about the origin of the product.

For any questions, you may contact us via our website, or that of any of our authorized retail dealers and distributors in the country where you are located, and be sure to provide us with the serial number and/or photos for verification.

This manual may not be used or reproduced, even partially, in any form whatsoever and by any means whatsoever, without the prior written consent of LOOK.

This material complies with the guidelines in the provisions 93/42/EC.